Thank you for shopping at UjenziForum.com. Please read this policy carefully before making any purchase.
No Refunds Policy
Due to the digital nature of our products, all sales are final.
Once a payment is successfully processed, you are granted immediate access to the purchased architectural plans or digital files. As such:
We do not offer refunds, exchanges, or cancellations after your order is completed.
We encourage all customers to review the product details, dimensions, and features before purchasing. If you have any questions or need clarification about a specific plan or product, please contact us before making your purchase.
Exceptions
Refunds may only be considered in the rare case of:
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Duplicate transactions
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Technical errors on our end that prevent access to the purchased files
In such cases, please contact us within 48 hours of your purchase with proof of the issue.
Need Help?
If you experience any problems accessing your files or have questions before purchasing, please contact our support team. We are happy to assist you.
Last update: 27/07/2025